FaxMail is a fantastic new product which allows you to receive a fax anywhere in the world. With this new technology you can bring the simplicity of email to your incoming fax service.
Web Configurable Interactive Voice Response (IVR) and Messaging Service
• National Number (0870/0845/0800) – Provides your own permanent number at a rate of your choice.
• Call Centre Dashboard – Enables system managers to quickly select and implement their preferred caller treatments. Also enables instant changes to their treatment, such as overflow of calls to remote offices and home-based agents during peak periods, exceptional demand, or operational problems.
• Call Treatment Scheduler – sets different caller treatments to be offered at different times of day, day of week, or date of year.
• Recorded Announcements – provides professional quality recorded announcements automatically to inbound callers.
• Interactive Voice Response – Encourages customer self-service at peak times and out of hours. Reduces agent call times by providing information automatically, increases sales and improves customer retention by channelling calls to the most appropriate agent.
• Call Connection to UK Land Lines – Route calls to people working from an office phone line, Direct Dial PBX extension, or even home telephone.
• CTI Screen Pops – Provides caller ID information on screen to improve customer service and reduce call handling time.
• Voice Messaging – Can be used to take messages or Voice Forms from callers at any time in their call treatment, and stored or emailed as required.
Other existing pre-integrated Virtual CallCentre packages already available
