FaxMail is a fantastic new product which allows you to receive a fax anywhere in the world. With this new technology you can bring the simplicity of email to your incoming fax service.
Interactive Voice response Package A is pre-integrated into this Call Centre suite and included as standard.
Web Configurable Call Centre Package
• Automatic Call Distribution - Balance call load evenly between call centre agents and queue excess calls in sequence until an agent becomes available.
• Teleworking ACD Agents - Route calls to agents working at home taking calls from the same queue as call centres and offices.
• Web Based Supervisory Services - Call Centre managers can remotely monitor performance and instantly react to changes in needs by utilising our secure website to make immediate changes to their call treatments
• Resilient Network Based Architecture - Telco grade reliability with fully operational hot standby system.
Other existing pre-integrated Virtual CallCentre packages already available
